Last updated: June 2026 • Reviewed by Compare The Networks
How can we help you today?
Browse our guides below or contact us for personalised support.
eSIM Guides
eSIM Error Messages
Common Problems — iPhone
Common Problems — Samsung / Android
Business Mobile Guides
How do I switch my business mobile provider?
Text PAC to 65075 from your current phone to get your PAC code. Give it to your new provider (or to us) and the switch completes within 1 working day. We handle the entire process for you — see our switching promise.
Can I keep my phone number when switching?
Yes. Your PAC code transfers your existing number to your new network. There’s no downtime — the old SIM stops working the moment the new one activates.
What if my eSIM isn’t working?
Check our eSIM troubleshooting guide. The most common fixes are: toggling Airplane Mode, ensuring data roaming is on, and checking the eSIM is set as your primary data line.
How do I contact Compare The Networks?
Visit our contact page to get in touch. We respond to all enquiries within 24 hours during business hours.