Leave Daisy Communications: A Step-By-Step Guide for UK Businesses

If You Have Decided to Leave, Here Is How to Do It Properly

Leaving a B2B telecoms provider is not like cancelling Netflix. There are notice periods, contract end dates, number porting, equipment returns and switchover coordination to manage. Get any of them wrong and you end up paying twice, losing numbers, or sitting without service for days.

We are Compare The Networks, an independent, OFCOM-regulated business telecoms comparison service. We have helped UK businesses switch providers since 2008. This article is the practical, step-by-step exit plan for leaving Daisy Communications — whether you are coming up for renewal or considering an early exit.

For the wider hub of Daisy articles, start at our Daisy Communications reviews and alternatives page.

Step 1: Decide Whether You Are Leaving at Renewal or Early

At Renewal

You wait for the contract minimum term to end and give notice to leave in the notice window. No early termination fee. Standard scenario.

Early

You are still inside the minimum term. Leaving triggers an early termination fee (ETF), unless you have grounds to exit without one (misselling, breach of contract, material variation). See our Daisy early termination fee article.

The Arithmetic

Calculate both scenarios:

Cost of staying until contract end (monthly fee x months remaining, plus any mid-term increases)
Cost of leaving early (ETF + cost of new contract for same period)

If the savings from switching outweigh the ETF across the term of your new contract, leaving early is often worth it.

Step 2: Find Out Your Actual Contract End Date

This is the piece of information that most businesses get wrong. Do not assume. Do not guess.

Email Daisy

Send: "Please confirm in writing the contract end date and notice period for each service on my account. My account reference is [X]. Please respond by email only."

Check Each Service Separately

Daisy contracts often bundle multiple services — mobile, broadband, VoIP — each with different end dates. You need every one.

Save the Response

When Daisy replies, save it. Print it. This is your source of truth for the exit plan.

Step 3: Understand the Notice Period

Most B2B telecoms contracts require a specific notice period — commonly 30, 60 or 90 days — given in a specific window before the contract end. Some contracts require notice to a specific address or via a specific method.

Work out three dates:

When the notice window opens
The last date to give notice without triggering auto-renewal
The contract end date

Put all three in your diary with reminders one week and one day beforehand.

Step 4: Choose Your New Provider

Do not give notice until you have your replacement lined up. Otherwise you risk a gap in service.

Compare the Market

Use our free tools:

Business VoIP — business VoIP comparison
Virtual Landline UK — if you need just a number that forwards to mobile
VoIP quote — 10-minute form, tailored quote
Get a quote — mobile and broadband
Hosted VoIP for business UK — our VoIP hub

What to Ask Each Provider

Total cost for the full 24-month term (not just monthly)
Annual price increase in £ and pence
Notice period at end of contract
Whether numbers can be ported in (they should be able to)
Setup time from sign-off to live service

What to Avoid

Contracts longer than 24 months unless there is a compelling reason
"Free" inclusions that turn out to be line-itemed
Pressure to sign on the first call — legitimate providers give you time
Any provider without a clear complaints code of practice

Step 5: Plan the Switchover

Port-outs and service transitions take time. Once you have chosen a new provider, work out the switchover plan.

Number Porting

Phone numbers are yours, not the provider's. Under OFCOM rules, you have the right to port your numbers to a new provider. Porting typically takes:

Mobile numbers: 1-3 working days
Landline numbers: 5-10 working days
Complex or DDI numbers: longer

Broadband Switchover

For broadband, the new provider usually coordinates the switch. Under OFCOM's One Touch Switch rules, the new provider handles cancellation with the old one in most cases.

VoIP Migration

For hosted VoIP, the new provider sets up your new phone system in parallel, ports the numbers on a switchover date, and the old system is decommissioned.

Timing Your Notice

Give Daisy notice so that the cancellation date is AFTER your new service is live. That way, you never have a gap.

Step 6: Submit Notice In Writing

Format

Email is normally acceptable. Some contracts require recorded delivery post. Check yours.

What to Include

Account reference
Contract reference for each service
The service(s) you are cancelling
The date on which cancellation takes effect
Statement that notice is given under the notice clause in the contract
Request for written confirmation of receipt

Example

"Dear Daisy Communications,

I am giving notice to terminate the following services on my account [reference]:

- [Service 1] effective [date] - [Service 2] effective [date]

This notice is given under the notice clause in my contract. Please confirm receipt of this notice in writing by return. Please also confirm in writing the final bill amount and the date numbers will be released for porting.

Yours faithfully..."

Get Written Confirmation

If you do not receive confirmation within 5 working days, chase. Keep chasing until you have it in writing.

Step 7: Handle the Final Bill

The final bill may include:

Charges up to cancellation date
Any outstanding instalments (for equipment, handsets)
Any final items (port fees, ETFs if applicable)

Check Everything

Is the date right?
Are there any charges that should not be there?
Has any outstanding credit been applied?

If anything looks wrong, dispute it in writing immediately. Pay any undisputed amount, dispute the rest.

Step 8: Return Equipment (If Any)

If you have leased or loaned equipment — routers, handsets, phone systems — you will usually be required to return it within a specified window.

Best Practice

Request the return address and deadline in writing
Use a tracked courier service
Photograph equipment before dispatch
Keep the tracking receipt

If equipment is not returned, you may be charged the replacement cost. This is a common source of post-exit billing disputes.

Step 9: Confirm Final Balance is Zero

Once the final bill is paid and any equipment is returned, email Daisy and ask for written confirmation that your account balance is zero and no further charges are pending. Save this email.

Step 10: Leave a Trustpilot Review

If your Daisy experience has been mixed or poor, leaving a factual review on uk.trustpilot.com/review/daisycomms.co.uk helps other UK businesses decide. Be specific with dates and amounts, stick to your own experience, and stay factual.

If Daisy Makes Leaving Difficult

Some Trustpilot reviewers describe the cancellation process as deliberately slow or obstructive. If that matches your experience:

Document every obstacle. Every unreturned call, every ignored email, every "you need to speak to a different team" moment.
Raise a formal complaint. See our Daisy complaints and CISAS article.
Escalate to CISAS if unresolved after 8 weeks.
Keep everything in writing.

What We Can Do to Help

We can:

Compare Daisy's current pricing against the wider market for you, free
Recommend VoIP providers with transparent pricing and 24-month terms
Coordinate the switchover with the new provider
Help you port numbers cleanly

Get a free VoIP quote in 10 minutes. Or for mobile and broadband, get a quote.

Frequently Asked Questions

How do I cancel my Daisy Communications contract?

Send written notice (email is typically acceptable) to Daisy in the notice window before your contract end date. Include account references, the services being cancelled, the cancellation date, and request written confirmation. Keep everything in writing.

How much notice do I need to give Daisy?

It depends on your specific contract — commonly 30, 60 or 90 days. Email Daisy to confirm the notice period for each service in writing before you plan your exit.

Will I lose my phone numbers if I leave Daisy?

No — phone numbers are yours and can be ported to a new provider under OFCOM rules. Coordinate the port date with your new provider so there is no gap in service.

Can I leave Daisy before my contract ends?

Yes, but an early termination fee typically applies — usually the remaining monthly fees for the rest of the term. If you have grounds (misselling, breach of contract, material variation) you may be able to exit without an ETF via CISAS.

What if Daisy will not confirm my contract end date?

Raise a formal complaint in writing. If they still refuse to confirm, escalate to CISAS. An inability to provide contract end dates in writing is itself grounds for complaint.

Explore Your Options

Get a free VoIP quote and we will compare business VoIP alternatives. Clear pricing, 24-month terms, honest advice.

Or read more:

Nearly 20 years helping UK businesses. OFCOM-regulated. Free.

Get your free VoIP quote now.

About this article. Claims reported here are attributed to public reviews on Trustpilot and similar platforms. They represent the opinions of the reviewers cited, not statements of fact by Compare The Networks. Brands named may dispute these claims. If you are a brand representative who believes any content requires correction, please contact us.

Leave Daisy Communications: Step-by-Step Exit Guide for UK Businesses (2026)