Daisy Communications No Cooling-Off Period: Why B2B Has No 14 Days

You Cannot Just Change Your Mind

One of the most common complaints on uk.trustpilot.com/review/daisycomms.co.uk describes a customer signing a Daisy Communications contract, realising the next day (or the next hour) that the deal was not what they thought, and being told they had no right to cancel.

That is correct, as a matter of UK law. Business-to-business telecoms contracts are not subject to the 14-day consumer cooling-off period. Once you sign, you are bound for the full term.

We are Compare The Networks, an independent, OFCOM-regulated business telecoms comparison service. This article explains the B2B exemption, why it exists, what it means for Daisy Communications customers, and what you can still do if you have signed and want out.

For the wider Daisy hub, start at our Daisy Communications reviews and alternatives page.

The 14-Day Cooling-Off Period: What It Actually Is

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give consumers a 14-day right to cancel most distance contracts — contracts signed over the phone, online, or away from the trader's premises.

During the 14 days, the consumer can cancel for any reason, no questions asked, and receive a refund. It is a powerful protection.

But it only applies to consumers. A "consumer" in this law is defined as a natural person acting for purposes outside their trade, business, craft or profession.

Why Businesses Are Excluded

The policy reasoning is that businesses are expected to be commercially sophisticated — able to negotiate contracts, read terms, and take their own advice. Consumer protections exist because of the inequality of knowledge and power between individuals and large companies. Between two businesses, the assumption is that both sides know what they are signing.

The reality, of course, is different. A sole trader signing a telecoms contract is not equivalent in knowledge and power to a large telecoms provider. A small café owner being cold-called by a B2B sales team is nearest to being a consumer in practice. But legally, for the purposes of the 2013 Regulations, they are a business.

What Counts as a "Business" for This Purpose

Under the 2013 Regulations, if you are signing for any of the following, you are a business:

A registered company
A limited liability partnership
A sole trader
A partnership
A freelancer or contractor
A charity or community-interest company

If your contract is for a service to be used in that business (phones, broadband, VoIP), the 14-day rule does not apply.

What This Means in Practice for Daisy Communications Customers

Once your business signs a Daisy contract — whether by DocuSign on the phone, email confirmation, wet signature — you are bound for the full minimum term. Typically 24 months, sometimes longer. If you want out the next day, the only way is an early termination fee, unless you have grounds to challenge the contract.

Reviewers on uk.trustpilot.com/review/daisycomms.co.uk describe being surprised by this when they tried to cancel shortly after signing. "But I only signed yesterday" is not a valid cancellation reason in B2B.

Grounds on Which You Can Still Exit a B2B Contract

The 14-day rule does not apply. But that does not mean you have zero rights. Here are the routes that do exist.

1. Misrepresentation

If you were induced to sign by a false or misleading statement — the salesperson said one thing, the contract says another — you can challenge the contract on the basis of misrepresentation. See our Daisy misselling article.

This is the most commonly-used route. If Trustpilot reviewers describe verbal promises that were not kept, and you can evidence the same in your own case, you have grounds.

2. Material Breach of Contract

If Daisy has materially failed to provide the service (extended outages, failure to deliver promised speeds, repeated unresolved faults), you may be able to terminate on the basis of breach. See our Daisy broadband problems article.

3. Material Variation by the Provider

Some contracts give you a right to terminate if the provider materially changes the service, technology or pricing mid-term. Check your specific contract clauses.

4. Contract Not Properly Formed

If essential terms were not presented at the point of signing, or the signing process did not meet basic contract-law requirements, there may be grounds to challenge. This is a harder route and usually requires legal advice.

5. Unfair Contract Terms

UK case law recognises that some clauses in standard-form B2B contracts can be unfair, especially where a sole trader or micro-business had no power to negotiate. This is a narrow route but is sometimes available.

What to Do If You Have Just Signed and Want Out

Immediately

Stop. Do not start using services you can delay (engineer visits, ports, number activations).
Read the contract. The full PDF, not just the sales email.
Make notes on the gaps between what was promised and what the contract says.
Save every email from the sales process.

Within 24-48 Hours

Email Daisy, in writing, stating that you wish to cancel or challenge the contract. Reference any misrepresentation if applicable. Request a response in writing.
If the salesperson calls, say: "Please put that in writing and email it to me."

Within the First Week

Request the recording of the sales call under GDPR. Providers typically retain these.
Document any gap between what was promised and the contract — a simple table is fine.
If the contract has not yet gone live (no engineer visit, no number port), this strengthens your case.

If Daisy Refuses to Cancel

Raise a formal complaint. See our Daisy complaints and CISAS article.
After 8 weeks or deadlock, escalate to CISAS.

The Lesson: Never Sign on the First Call

The best defence against finding yourself in this situation is never to sign on the first call. Legitimate providers will give you 24-48 hours to review. If the salesperson says "this deal expires at the end of this call", that is a pressure tactic. Hang up. If the deal is real, it will still be there tomorrow.

Good Provider Signs

Willingness to send full written proposal before signing
No pressure to sign same-day
Clear contract PDF emailed before e-signature
Full terms and conditions sent with the proposal
Annual price increase stated in £ and pence
Notice period and ETF formula clearly stated

Red Flags

Pressure to sign on the call
"I just need your signature to lock this in"
Refusal to send the full terms in writing before signing
Vague answers about price increases
Reluctance to email anything

How Compare The Networks Does It Differently

We are not a provider. We compare providers. When you use us to find business VoIP, mobile or broadband:

We send written proposals by email
We do not pressure you to sign on a single call
Pricing is transparent, including increases in £ and pence
We explain every clause you ask about
We compare multiple providers so you can see the options

Use our tools:

Frequently Asked Questions

Does Daisy Communications offer a 14-day cooling-off period?

No — business-to-business contracts are not subject to the Consumer Contracts Regulations 2013 14-day cooling-off period. Once your business signs a Daisy contract, you are bound for the full minimum term unless you have grounds to challenge (misselling, breach, etc).

Why don't B2B telecoms contracts have a cooling-off period?

The policy reasoning is that businesses are expected to be commercially sophisticated. The 14-day consumer protection exists because of the inequality between individuals and companies. Between two businesses, the law assumes both sides know what they are signing — even though in practice a sole trader may not be.

I signed a Daisy contract yesterday — can I cancel?

Not on cooling-off grounds, because none applies. But if you were mis-sold, if there was material misrepresentation, or if essential terms were not disclosed, you can challenge the contract. See our Daisy misselling article.

Is a sole trader a consumer or a business?

For telecoms contracts used in the business, a sole trader is treated as a business and does not have the 14-day cooling-off right. For contracts used entirely in personal life, a sole trader is a consumer.

How can I protect myself in future?

Never sign on the first call. Always get the full contract and terms in writing before agreeing. Read them. Compare at least three providers. Use an independent comparison service. Ask for the annual price increase in £ and pence. Request the sales call recording if anything later disputes what was said.

Explore Your Options

Get a free VoIP quote and we will compare business VoIP alternatives. Clear contract terms, no pressure, written proposals.

Or read more:

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About this article. Claims reported here are attributed to public reviews on Trustpilot and similar platforms. They represent the opinions of the reviewers cited, not statements of fact by Compare The Networks. Brands named may dispute these claims. If you are a brand representative who believes any content requires correction, please contact us.

Daisy Communications No Cooling-Off Period: Why B2B Has No 14 Days (2026)