Daisy Communications Misselling: What UK Businesses Need to Know

If You Believe You Were Mis-Sold by Daisy Communications, You Are Not Alone

The 1-star reviews on uk.trustpilot.com/review/daisycomms.co.uk include a consistent set of complaints that, taken together, describe a pattern many UK business owners will recognise: sales promises that did not survive the first bill, contract terms that were not clearly explained, and switchover commitments that customers say were never kept.

We are Compare The Networks, an independent, OFCOM-regulated business telecoms comparison service. We have helped UK businesses compare mobile, VoIP and broadband deals since 2008. We are not affiliated with Daisy Communications or Daisy Group. This article explains what misselling looks like in UK business telecoms, how the CISAS complaint route works, and the single rule that underpins every successful dispute: keep everything in writing, and never accept a verbal resolution over the phone.

For a wider view of what customers say about the company, read our Daisy Communications reviews and alternatives hub.

What Counts as Misselling in UK B2B Telecoms?

Misselling in business telecoms typically falls into a small number of recognisable categories. On Trustpilot, reviewers attribute the following experiences to Daisy Communications.

1. Contract Length Misrepresentation

Customers tell us they thought they were signing a shorter contract than they ended up with. Some reviewers on uk.trustpilot.com/review/daisycomms.co.uk describe being told one thing on the phone and finding another when the paperwork arrived. We cover the full picture in our Daisy contract problems article.

2. Price Misrepresentation

The headline monthly number quoted at the sales stage is not always the total that appears on the bill. Reviewers report additional charges, line fees, install charges and features that they say were never flagged. Some also describe sudden, substantial increases — see our Daisy price increases article for the 46.2% overnight hike that has been reported on Trustpilot.

3. Switchover Promises Not Kept

Trustpilot reviewers describe being promised a clean, quick switch from their old provider, only to experience weeks-long outages, missed transfer dates and days without internet. See our Daisy broadband problems article for the specific stories customers have posted.

4. Terms Not Explained Before Signing

DocuSign or a similar e-signature arrives and is signed quickly, sometimes without the terms being walked through. Small print the customer did not read becomes binding. This is a recurring complaint across the sector, not unique to Daisy — but it comes up in Trustpilot reviews.

5. Phantom Charges and Equipment Fees

One of the most frequently quoted complaints on uk.trustpilot.com/review/daisycomms.co.uk is a £195 installation fee that some reviewers say appeared on their bill despite no engineer or equipment ever arriving. We cover this in full in our Daisy billing disputes article.

6. No Cooling-Off Period Disclosed

Customers try to cancel the day after signing and are told business contracts do not have a 14-day cooling-off window. That is legally correct, but Trustpilot reviewers say it was not explained at the point of sale. See our Daisy cooling off period article.

Why Business Contracts Have Fewer Protections Than Consumer Ones

The Consumer Contracts Regulations 2013 give consumers a 14-day cooling-off period on most distance contracts. That law does not apply to business-to-business contracts. A sole trader, micro-business or freelancer signing a business telecoms contract is treated as a business for these purposes.

This is the legal gap that aggressive sales practices can exploit. Consumers can change their mind. Businesses cannot.

The protection businesses do still have is misrepresentation law. If you were induced to sign a contract by a false or misleading statement, the contract can be challenged. That is the legal basis of most UK telecoms misselling claims, and it is the route most Trustpilot reviewers who have successfully escaped Daisy contracts have used.

What Trustpilot Reviewers Say About Daisy Communications Sales Practices

According to 1-star reviews on uk.trustpilot.com/review/daisycomms.co.uk, recurring complaints about the sales process include:

Misleading promises about the timing and smoothness of switchover
Contract lengths and notice periods that were not made clear
Bundled discounts where the individual service prices were never disclosed
Verbal commitments that were not written into the contract
Pressure to sign quickly, sometimes same-day
Promised credits for early issues that reviewers say were never applied
Support staff "still learning" when customers raised sales disputes
Different departments giving contradictory answers

We are not accusing Daisy Communications of any specific wrongdoing. We are reporting what reviewers publicly state. Read them yourself at uk.trustpilot.com/review/daisycomms.co.uk and form your own view. Our Daisy sales tactics article goes into more detail.

The CISAS Route: The Most Important Part of This Article

CISAS (Communications and Internet Services Adjudication Scheme) is the independent adjudicator for telecoms disputes in the UK. If you are in a dispute with a telecoms provider and cannot resolve it directly, CISAS is the route. Daisy Communications is a member of CISAS, so the scheme applies.

CISAS is free for consumers and small businesses. The adjudicator reviews the evidence and makes a binding decision. Providers are required to comply with the ruling.

For Daisy Communications, or any UK telecoms provider that is a member, the process works like this.

Step 1: Complain to the Provider in Writing

You cannot go to CISAS first. You have to give the provider a chance to resolve the complaint. Email — do not phone — their complaints address. Keep the tone factual and include dates, contract references and a clear statement of what you want.

Step 2: Wait for Resolution or 8 Weeks

Either the provider resolves the complaint to your satisfaction, issues a deadlock letter saying the matter is unresolved, or 8 weeks pass without a resolution. After 8 weeks you can go to CISAS whether or not you have a deadlock letter.

Step 3: Submit to CISAS

Go to cisas.org.uk and file your claim. You submit your evidence (written complaint, provider's response, contracts, quotes, emails, bills). CISAS reviews the file and adjudicates.

Step 4: CISAS Decision

If CISAS rules in your favour, it can order the provider to cancel the contract, issue a refund, amend bills, or take other remedies. The decision is binding on the provider.

Critical Advice: Keep Everything in Writing

This is the single most important rule in any telecoms dispute. It applies to Daisy Communications, to any other provider, and to Compare The Networks when we handle complaints.

Why Written Evidence Wins

If your complaint progresses to CISAS, the adjudicator reviews the evidence on file. Written evidence — emails, letters, formal responses — carries far more weight than your recollection of a phone call. If you accept a resolution verbally and the provider later disputes what was agreed, you have no proof.

What to Do When Someone Calls You About Your Complaint

Providers often try to resolve complaints over the phone. It is faster and quieter than a paper trail. You are under no obligation to accept a verbal conversation.

If Daisy Communications (or anyone) calls about your complaint, say: "Please put that in writing and email it to me. I want to review it properly before responding."

Any legitimate company will respect this request. If they refuse, that itself is evidence for CISAS.

Practical Checklist

Submit your complaint in writing (email is fine)
Ask for the provider's response in writing
Ask for any proposed resolution in writing before agreeing
Keep every email, letter and document in a single folder
If you have to make a phone call, follow it up with an email summarising what was said
Date-stamp everything

What Evidence To Gather

If you think you have been mis-sold by Daisy Communications, start building the file now. Do not wait.

Contract documents:

The signed contract (DocuSign or similar usually emails a copy)
Any quotes, proposals or written offers received before signing
Terms and conditions referenced in the contract

Communications:

All emails to and from the sales team
Any letters received
Text messages if relevant
Notes on dates and contents of phone calls — even rough notes help

Sales call recordings:

Request recordings of sales calls in writing. Providers generally retain these and are required to provide them under GDPR (they are personal data about you or your business principal).

Bills and billing history:

Every invoice since the contract began
Any letters or emails about charges, credits or disputed amounts

Service issues:

Dates and durations of outages
Screenshots of service status
Impact on your business (lost calls, lost revenue — quantifiable if possible)

Writing the Misselling Complaint

When you write your formal complaint to Daisy Communications, be specific. A good misselling complaint has three parts.

1. What You Were Told

State clearly what you understood the deal to be. Quote the sales email or proposal if you have it. Reference the sales call if you do not.

2. What The Contract Actually Says

State the actual terms — length, price, features, inclusions, exclusions. Reference the specific clauses or line items.

3. Why You Believe This Is Misselling

Explain the gap. Be factual. Avoid emotive language. The adjudicator wants evidence, not outrage.

Example Opening

"I signed a business telecoms contract with Daisy Communications on [date]. During the sales call on [date] the salesperson told me the contract was [X months / £Y per month / included Z]. The signed contract states [different length / different price / excludes Z]. I believe this is misrepresentation and I am formally complaining under your complaints procedure. I request [outcome: cancellation, refund, credit, release of phone numbers, etc.]. Please respond in writing."

What Happens If CISAS Rules in Your Favour

CISAS can order a range of remedies:

Contract cancellation with no early termination fee
Refund of charges paid
Amendment of future charges
Financial compensation (capped — check current limits on cisas.org.uk)
Formal apology
Release of ported numbers back to you

The ruling is binding on the provider. If they fail to comply, CISAS has enforcement procedures.

What If You Just Want Out?

Not everyone wants to go through CISAS. Some customers simply want to leave and start again. If that is you:

Read our leave Daisy Communications guide
Understand the Daisy early termination fees you may face
Compare what a proper VoIP alternative looks like at business VoIP and virtual landline UK

If the early termination fee is less than the savings from switching, leaving early can still make financial sense. Our get a free quote page has a 10-minute form that gives you the numbers to decide.

Reporting to OFCOM

OFCOM does not resolve individual disputes, but it monitors industry patterns. If you believe you were mis-sold, report it at ofcom.org.uk. Your report contributes to the wider monitoring picture even if it does not resolve your specific case.

Complaint data feeds directly into OFCOM's quarterly telecoms complaint tables, which affects how providers are ranked publicly. Reporting takes a few minutes and it matters.

How to Avoid Being Mis-Sold Again

Whatever provider you move to next, here is how to protect yourself.

Never agree to anything on the first call. A legitimate provider will give you time to consider.
Ask for everything in writing before you agree verbally. If the salesperson will not email you the full terms, walk away.
Check the total cost for the full term, not just the monthly price.
Read the 1-star Trustpilot reviews for the provider before signing. That is where the patterns show up.
Ask about the annual price increase in £ and pence.
Ask about the cooling-off period for your specific contract.
Compare at least three providers. Business telecoms pricing varies widely for the same features.
Use an independent comparison service like Compare The Networks — we compare providers and the networks pay us, not you.

Frequently Asked Questions

Has Daisy Communications been misselling contracts?

1-star reviews on uk.trustpilot.com/review/daisycomms.co.uk describe a range of complaints including switchover misrepresentation, undisclosed fees, phantom equipment charges and unfulfilled promises. We are not making direct accusations — we report what reviewers publicly state. Read the reviews yourself and form your own view.

Can I cancel my Daisy Communications contract if I was mis-sold?

Potentially yes. Complain to Daisy in writing first. If unresolved within 8 weeks or you receive a deadlock letter, escalate to CISAS. The adjudicator can order the contract cancelled if they find misselling. Keep everything in writing and never accept a verbal resolution.

Do Daisy Communications business contracts have a cooling-off period?

Generally no. The Consumer Contracts Regulations 2013 14-day cooling-off period does not apply to business-to-business contracts. Once signed, you are bound. See our no cooling-off period article for the detail.

Should I accept Daisy's complaint resolution over the phone?

No. Always insist on written communication. If your complaint progresses to CISAS, written evidence carries far more weight than your recollection of a phone call. If they call, say: "Please put that in writing and email it to me."

Is going to CISAS free?

Yes — CISAS is free for consumers and small businesses. Check cisas.org.uk for current eligibility and any financial limits on awards.

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About this article. Claims reported here are attributed to public reviews on Trustpilot and similar platforms. They represent the opinions of the reviewers cited, not statements of fact by Compare The Networks. Brands named may dispute these claims. If you are a brand representative who believes any content requires correction, please contact us.

Daisy Communications Misselling: CISAS, Your Rights & How to Complain (2026)