Daisy Communications Price Increase: The 46% Overnight Hike Reviewers Describe

"My Bill Went Up 46% Overnight"

Among the most striking complaints on uk.trustpilot.com/review/daisycomms.co.uk is a specific figure: a 46.2% overnight price increase, reported by a customer who says it landed without meaningful warning. Others describe similar experiences — substantial jumps in monthly charges, sometimes buried in a line-item revision rather than a clear headline notice.

We are Compare The Networks, an independent, OFCOM-regulated business telecoms comparison service. If your Daisy Communications bill has recently jumped — or you are worried it is about to — this article explains what your contract likely permits, what reviewers say has happened in practice, and what your options are.

For the wider view of Daisy's reputation, see our Daisy Communications reviews hub.

The Headline: 46.2% Overnight

We are not here to accuse Daisy of any specific wrongdoing. We report what is publicly stated in reviews.

The 46.2% figure appears in Trustpilot reviews on uk.trustpilot.com/review/daisycomms.co.uk. The customer describes receiving a bill that had risen overnight by that amount, with communication they considered insufficient. Other customers describe smaller but still significant rises — often in the 15% to 30% range — with similar complaints about lack of clear, advance notice in £ and pence.

Whatever the exact figure in your case, the principle is the same: if the rise took you by surprise, you need to know why it was possible, whether it was applied properly, and what your rights are.

How Telecoms Price Increases Work in the UK

The Consumer Rules (for reference)

OFCOM banned CPI/RPI-linked inflation price increases on consumer telecoms contracts from January 2025. Consumer increases now have to be stated in £ and pence at the point of sale. Most major networks have adopted a fixed figure — typically around £1.50 to £3 per line per month, applied each April.

The B2B Position

Business-to-business contracts are technically exempt from these consumer rules. However, most networks have voluntarily adopted the same fixed £ approach for B2B:

O2, Vodafone, EE, VoIP providers: typically £2.50 + VAT per month each April
Sky Broadband: typically £3.00 per month
Some smaller providers and resellers: vary

Compare The Networks contracts use the same £2.50 + VAT figure to match network practice, even though we are B2B and technically exempt.

What Daisy's Contracts Permit

Daisy Communications contracts include price review clauses. Exact wording varies by contract generation, by service, and by which acquired company's terms were migrated across.

Some Daisy contracts appear to permit larger or more flexible adjustments than a simple annual fixed rise. That would explain why reviewers describe what feels like an overnight jump rather than a measured annual increment.

Check your contract. Search the PDF for "price", "increase", "review", "variation", "amendment". If in doubt, email Daisy and ask for the price review clause to be quoted to you in writing.

What Trustpilot Reviewers Say About Daisy Price Increases

According to 1-star reviews on uk.trustpilot.com/review/daisycomms.co.uk, recurring complaints include:

A 46.2% overnight increase with inadequate prior notice
Bills going up by more than inflation with little explanation
Notification buried in line items rather than issued as clear advance warning
Increases triggering disputes that then attracted line suspension threats
Difficulty getting clear answers about what the rise was actually for
Support staff unable to explain the mechanics

We report what reviewers publicly state. Read the reviews yourself and form your own view.

What You Can Do If Your Daisy Bill Has Jumped

Step 1: Ask for the Increase in Writing

Email Daisy and ask for:

The amount of the increase (in £ and pence and as a percentage)
The contractual clause that permits it
The date the increase took effect
The notice given (in writing) and when it was sent

Do not accept phone-call explanations. Everything in writing.

Step 2: Check the Contract Clause

Find the price-review clause in your contract. Check whether the increase fits within what it permits. Look for:

Any cap on annual increases
Any requirement for advance notice (usually 30 days)
Any linkage to RPI, CPI or a fixed figure
Any right-to-terminate clause triggered by a price change

Step 3: Right to Terminate?

If the clause permits the increase but also gives you a right to terminate in response, this is critical. Many B2B telecoms contracts allow the customer to leave without an early termination fee if the provider raises prices beyond a specified threshold. Exercise that right in writing within the stated window — usually 30 days.

Step 4: Raise a Formal Complaint

If you believe the increase was not properly notified, not properly justified, or outside the permitted contract scope, raise a formal complaint. See our Daisy complaints and CISAS process for the exact steps.

Step 5: Escalate to CISAS

After 8 weeks or a deadlock letter, you can escalate to cisas.org.uk. The adjudicator can order the increase refunded, the contract cancelled, or other remedies if the increase was unfairly applied.

Step 6: Keep Everything in Writing

This is the single most important rule. Never accept a verbal resolution. If Daisy calls to "settle" the dispute, say: "Please put that in writing and email it to me."

The Right to Terminate If Prices Rise Beyond What You Agreed

UK case law recognises that unilateral price variations in a fixed-term contract can breach the contract if they go beyond what was reasonably contemplated. That is the legal theory underpinning many B2B telecoms price-increase disputes.

In practice, CISAS rulings have sometimes ordered:

The increase reversed
The contract cancelled with no ETF
Refund of the amount already paid under the increase
Compensation for the dispute handling

These outcomes depend on the facts. But they are possible.

Budgeting: Why Transparent Pricing Matters

One of the biggest reasons UK businesses leave providers like Daisy is budget predictability. A 46% hike on a £500/month bundle becomes £730/month — £2,760 extra over a year. For a small business, that is a serious hit.

When you compare providers, pay attention to:

The headline monthly price
The annual price increase, stated in £ and pence
Whether there are other charges (line rental, number rental, support fees)
The total cost of the full contract term

Our VoIP quote form gives you a clear total cost calculation so you can benchmark. Our get a free quote page does the same for mobile.

What to Do If You Are Still Mid-Contract

If the price rise is within the contract's permitted scope, and you have no right-to-terminate clause, you are legally bound until the end of the term. That is frustrating. But:

Run the ETF vs savings calculation (see our Daisy early termination fee article)
Start documenting every service issue — it builds evidence for a misselling or breach case
Put the contract end date and notice window in your diary
Compare the market now so you are ready to switch when notice opens

Frequently Asked Questions

Has Daisy Communications raised prices by 46%?

A Trustpilot reviewer on uk.trustpilot.com/review/daisycomms.co.uk describes a 46.2% overnight increase. Other reviewers describe smaller but still significant rises. We report what reviewers publicly state. Read the reviews yourself and form your own view.

Can Daisy Communications raise my prices mid-contract?

Most Daisy contracts include a price review clause that permits mid-term increases within certain parameters. Check your specific contract for the exact wording and any caps. OFCOM rules that limit consumer price increases do not automatically apply to B2B contracts.

Can I leave Daisy if they raise my prices?

Possibly — if your contract includes a right to terminate in response to a price increase beyond a specified threshold. Check the price review and termination clauses. If you believe the increase was not properly notified or not within contract scope, raise a formal complaint and escalate to CISAS if unresolved.

What is the legal maximum price increase in B2B telecoms?

There is no single statutory limit on B2B price increases — the contract itself sets the rules. The consumer protection banning CPI/RPI-linked increases from January 2025 does not technically apply to B2B, though many networks have voluntarily adopted the same fixed £ approach.

Should I pay the increased bill while I dispute it?

You can pay "under protest" — paying the disputed amount to keep service running, while making clear in writing that you reserve the right to recover it if the dispute is resolved in your favour. Line suspension threats are one of the complaints described on Trustpilot, and paying under protest avoids that risk.

Explore Your Options

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About this article. Claims reported here are attributed to public reviews on Trustpilot and similar platforms. They represent the opinions of the reviewers cited, not statements of fact by Compare The Networks. Brands named may dispute these claims. If you are a brand representative who believes any content requires correction, please contact us.

Daisy Communications Price Increase: The 46% Overnight Hike Reviewers Describe (2026)