Daisy Communications Broadband Problems: Outages, Speed and What To Do

"6 Feet From the Router It Works. Anywhere Else, Shocking."

That quote, from a 1-star Trustpilot review on uk.trustpilot.com/review/daisycomms.co.uk, captures the recurring broadband complaint against Daisy Communications: the line is technically connected, but the real-world usable performance is poor. For a business that depends on internet for VoIP calls, cloud tools or customer-facing services, that is the difference between being open and being effectively shut.

We are Compare The Networks, an independent, OFCOM-regulated business telecoms comparison service. This article covers the recurring broadband complaints against Daisy Communications, what to do if your service matches them, and how to plan a move to something more reliable.

For the wider hub, see our Daisy Communications reviews and alternatives page.

The Broadband Complaints UK Businesses Describe

1. Weeks Without Internet After Switchover

Several reviewers on uk.trustpilot.com/review/daisycomms.co.uk describe missed transfer dates and weeks-long outages after moving to Daisy. The pattern: a quote, a sign-up, a transfer date promised — then delays, engineer no-shows, and days or weeks of disruption before service stabilises.

2. Speed Problems "6 Feet From Router"

The "6 feet from router" quote has appeared in multiple 1-star reviews with slight variations. It describes broadband that technically delivers line speed to the router but struggles to cover a normal office footprint via Wi-Fi, even in a single room.

Some of this is equipment-related — underpowered routers, badly placed access points. Some of it is the underlying line quality. Either way, it is a real issue.

3. Unresolved Technical Issues

"Days without internet" is a phrase that appears in several reviews. Businesses describe raising faults, receiving ticket numbers, and then nothing — or multiple visits from engineers that do not resolve the issue.

4. Self-Install Demands After Engineer Visits

Some reviewers describe being told to self-install equipment after engineer visits had been paid for or arranged. For businesses without technical staff on site, this is a significant problem.

5. Department Ping-Pong on Faults

Reviewers describe being passed between technical support, provisioning, complaints and account management on single faults — with each team unable to resolve without input from another. See our Daisy customer service article for more on this pattern.

6. New Systems That "Never Worked as Promised"

For businesses migrating to hosted voice or SD-WAN solutions alongside broadband, reviewers describe systems that never delivered the promised functionality or reliability.

If Your Daisy Broadband Is Not Working

Step 1: Report the Fault in Writing

Email the fault — do not just phone. Include:

Account reference
Time and date the fault started
Symptoms (no connectivity, intermittent, slow, specific applications failing)
What you have tried (reboot, power cycle, different device)

Step 2: Keep a Fault Log

Every instance of the fault. Every call to support. Every ticket number. This becomes the evidence for a future complaint or CISAS escalation.

Step 3: Escalate If Not Resolved

If the fault is not resolved within a reasonable period, or if the SLA in your contract is breached, raise a formal complaint in writing. See our Daisy complaints and CISAS article.

Step 4: Claim Compensation

OFCOM's automatic compensation rules for broadband faults and missed appointments apply in some cases. For B2B, compensation is typically contractual rather than regulatory — check your SLA. If Daisy has missed its SLA, you may be owed credit.

Step 5: Consider Exit on Grounds of Breach

If the service has been materially broken for an extended period, that can be grounds to terminate without an ETF. See our Daisy early termination fee article.

What to Check Before Blaming the Provider

Some broadband issues are genuinely the provider. Some are fixable on your side.

Router Placement

Is the router in a central part of the building?
Is it on a high shelf, not tucked behind a monitor or in a cupboard?
Is it plugged in correctly to the master socket?

Wi-Fi vs Ethernet

Is the problem on Wi-Fi only, or on a directly-connected ethernet cable too?
If Wi-Fi only, you may need additional access points rather than a new provider.

Line Speed vs Wi-Fi Speed

Your broadband is delivered at a line speed to the master socket. Wi-Fi signal degrades with distance. A 200 Mbps line can easily drop to 20 Mbps by the time it reaches a Wi-Fi device across the office.

Fault Testing

Run a speed test directly plugged into the router with ethernet. Compare to what you have contracted for. If the ethernet speed is well below contracted, the line or ISP is the issue. If ethernet is fine and Wi-Fi is poor, the Wi-Fi equipment is the issue.

If You Are Ready to Move On

Broadband performance is one of the most switchable services in UK B2B telecoms, thanks to OFCOM's One Touch Switch rules and standardised wholesale infrastructure.

What to Compare

Line speed (synchronous for leased line, contended for FTTC/FTTP)
Technology type (FTTP where available, SOGEA, leased line)
SLA (the service level the provider commits to)
Compensation for missed SLAs
Annual price increase in £ and pence
Contract length (24 months is standard)
Engineer/self-install expectations

How We Can Help

Use our get a free quote page for broadband comparison across multiple providers. For VoIP, use VoIP quote. If your phone system depends on broadband reliability, both need to work together.

Our Hosted VoIP for business UK guide covers how to think about connectivity and voice as a single piece of infrastructure.

Switchover Without the Drama

Learning from what reviewers describe going wrong:

1. Do Not Cancel Before New Service Is Confirmed

Get the install date and technical confirmation from the new provider before giving Daisy notice.

2. Plan for Overlap, Not Gap

Ideal: new service live for 1-2 weeks before old service is cancelled. This lets you test the new connection before losing the old one.

3. Coordinate Number Porting Separately

If you have VoIP or landline numbers on the same account, porting is a separate coordinated action.

4. Keep the Old Router Until After Cancellation Confirmation

Do not return equipment before the final bill is confirmed. Then return via tracked post.

5. Document Every Step

Emails, tickets, installer notes. This is both protection against disputes and evidence if anything goes wrong.

Frequently Asked Questions

Why is my Daisy Communications broadband so slow?

Possible causes include underlying line quality, router placement, Wi-Fi signal issues and contended line performance. Run a direct ethernet speed test at the router — if this is well below your contracted line speed, raise a fault in writing with Daisy. If it is close to contracted speed but Wi-Fi is poor, the issue is likely equipment or placement.

My Daisy broadband has been out for days — what can I do?

Report the fault in writing. Keep a log. If unresolved within a reasonable period or outside the SLA in your contract, raise a formal complaint and escalate to CISAS if needed. Claim any contractual SLA compensation you are owed.

Can I leave Daisy if my broadband keeps failing?

Potentially yes. A material breach of the service — prolonged or repeated outages — can be grounds to terminate without an early termination fee. Document every incident and raise a formal complaint with the evidence.

Is Daisy broadband on Openreach infrastructure?

Most UK business broadband uses Openreach wholesale infrastructure regardless of retail provider. The underlying line is usually similar across providers. What varies is the provider's support, SLA, router quality and pricing.

Should I complain to OFCOM about Daisy broadband problems?

OFCOM does not resolve individual disputes — that is CISAS's job. But reporting at ofcom.org.uk contributes to industry-wide monitoring and affects the provider's standing in OFCOM's quarterly complaint data.

Explore Your Options

Get a free quote and we will compare business broadband alternatives. Or for VoIP, use VoIP quote.

Or read more:

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About this article. Claims reported here are attributed to public reviews on Trustpilot and similar platforms. They represent the opinions of the reviewers cited, not statements of fact by Compare The Networks. Brands named may dispute these claims. If you are a brand representative who believes any content requires correction, please contact us.

Daisy Communications Broadband Problems: Outages, Speed & Self-Install Demands (2026)