Are you a Microsoft authorised reseller?

Yes — we're an authorised Microsoft Cloud Solution Provider (CSP), supplying genuine Microsoft 365 licences via Westcoast Cloud, an authorised UK indirect provider.

How does the bundle discount work?

Take CTN VoIP alongside your Microsoft 365 licences and we apply a 10% discount to the per-user Microsoft 365 price for the life of the contract.

Can you switch us from our current Microsoft 365 reseller?

Yes. We handle the Partner of Record change with Microsoft. Your users notice nothing — same logins, same data, same apps. Only the billing and admin moves.

Microsoft 365 Support in Shrewsbury

We're an authorised Microsoft Cloud Solution Provider based in Shrewsbury, supplying Microsoft 365 licences and support to businesses across Shropshire and the wider West Midlands. If you're tired of being passed between Microsoft's overseas support and a faceless reseller's ticket queue, we're a different option — local, named account managers, picks up the phone.

Microsoft 365 for Shrewsbury businesses

Shrewsbury's economy is dominated by a mix of professional services, manufacturing, retail and tourism. The town centre — Pride Hill, Wyle Cop, the Quarry — is full of independent businesses, accountancy practices, solicitors, and the kind of established family firms that keep Shropshire's economy ticking. Battlefield and Harlescott to the north support warehouse, distribution and light industrial businesses. The Royal Shrewsbury Hospital, Shrewsbury Town FC, and the various estate agents along Castle Street all run on a similar IT footprint: Microsoft 365 for productivity, with the occasional sector-specific platform on top.

For most Shrewsbury businesses we work with, the Microsoft 365 conversation starts with one of three triggers:

A renewal coming up with a London-based reseller they've never met
The PSTN switch-off in 2027 prompting a phone-system review, which then includes Microsoft 365
An audit, insurance question, or near-miss security incident that exposes how little control they have over staff devices

In each case the answer involves Microsoft 365 Business Premium configured properly — and that's where most generic IT companies fall short.

Why use a Shrewsbury-based reseller

Three reasons that come up repeatedly:

1. Same-day site visits. When something needs hands-on (new starter setup, server migration, in-person staff training), being 15 minutes from your office matters. We cover Shrewsbury, Telford, Oswestry, Whitchurch, Newport, Bridgnorth, Ludlow, Market Drayton, and the surrounding villages without travel charges.

2. UK phone support, no chatbots. Microsoft 365 admin issues — licence assignment, mailbox configuration, conditional access — go through a real person at our Shrewsbury office. No tickets that take three days. No offshore agents reading scripts.

3. Bundle with phones and mobiles. Most Shrewsbury businesses buy mobiles, broadband, VoIP and Microsoft 365 from four different suppliers. We put it on one bill, with a 10% discount on Microsoft 365 when bundled with our VoIP. Genuinely cheaper, less admin.

What we offer

Service	Details
Microsoft 365 CSP licences	All Business and Enterprise tiers at Microsoft RRP
Tenant setup and migration	From Microsoft direct, Google Workspace, or another reseller
Conditional access and Intune	Configured to UK SMB best practice
Microsoft Defender configuration	Endpoint protection set up and monitored
Backup (third-party)	Microsoft 365 backup at ~£3.50/user/month
Microsoft Copilot	Provisioning, training, usage review
VoIP bundle	10% off Microsoft when taken with CTN VoIP

Common Shrewsbury Microsoft 365 setups

A small accountancy practice on Castle Street — typically 5-10 staff, Business Premium for the partners and bookkeeper, Standard for support staff, with reception VoIP that records client calls for compliance. Around £200/month for the full Microsoft + phones setup.

A warehouse distribution business at Battlefield — Business Standard for office staff, Business Basic for warehouse pickers and drivers (email and Teams on a phone), with mobiles included on a CTN business mobile contract. Tier-mixing saves a third versus everyone on Premium.

A solicitors' firm in the town centre — Premium across the board with Defender for Office 365 P1 add-on (conveyancing fraud protection), backup, and call recording on the phones for SRA compliance.

A multi-site retail group — Premium for managers and finance, Basic for shop floor staff, Intune managing every till and back-office laptop. One central Microsoft Admin, one CTN account manager.

Getting started

The conversation usually goes:

We talk for 15-20 minutes to understand your team and what you've got today
We send a quote with the licence mix we'd recommend
If you're switching from another reseller, we handle the Partner of Record change with Microsoft — your users notice nothing
First invoice comes from us at the next renewal date

For a free Microsoft 365 review of your current setup — including a count of unused licences (commonly 10-20% of what people are paying for) — call 01743 598025 or request a quote.

Not in Shrewsbury?

We work with businesses across the UK — Shrewsbury just happens to be where we're based. The Microsoft 365 service is identical anywhere; the in-person support angle obviously matters more locally. If you're in Telford, Birmingham, or anywhere across Shropshire, give us a call.