Cannot Get Through to EE? You Are Not the Only One

Last updated: April 2026

You have been on hold for 35 minutes. The same 20-second loop of hold music has played so many times you could hum it in your sleep. Every few minutes, a recorded voice thanks you for your patience and tells you your call is important. It does not feel important. It feels like you have been forgotten.

If you are a business customer trying to get through to EE, you are not imagining how difficult it has become. Hold times of 30 to 60 minutes are common. Sometimes longer. And if you are calling about something urgent, a broken phone, a billing error, or a contract question, that wait is not just frustrating. It is costing you money.

You are not alone. This is the single most common complaint we hear from business owners at Compare The Networks. Not coverage. Not pricing. Just: "I cannot get through to anyone at EE."

This page will give you the numbers you need, the alternatives that actually work, and an option you might not have considered.

EE Contact Numbers for Business Customers

If you are still trying to get through to EE, here are the direct numbers.

EE Business Support

From your EE phone: Dial 150 (free from EE)
From any other phone: Call 07953 966 250
Opening hours: Monday to Friday, 8am to 8pm. Saturday, 8am to 6pm. Closed Sunday.

If you are calling from a non-EE phone because your EE phone is the one with the problem, 07953 966 250 is the number you need. The 150 short code only works from an EE handset.

Tired of waiting on hold? We answer the phone within 30 seconds. Call us on 0203 006 1011 or get a free quote.

Alternative Ways to Contact EE

If the phone lines are jammed, these alternatives can sometimes get you through faster.

EE App

The My EE app has a live chat function that is often quicker than calling. Wait times for chat are typically 5 to 15 minutes compared to 30 minutes or more on the phone. You can manage basic account tasks like checking your bill, changing your plan, and ordering a replacement SIM directly in the app without speaking to anyone.

Online Chat

Visit ee.co.uk and click "Help" then "Contact Us" to access the web chat. This connects you to the same team as the app chat. It is useful if you do not have the app installed or if you are trying to sort an issue from your laptop while working.

Social Media

Tweet or DM @EEhelp on Twitter/X. EE's social media team is a separate team from phone support and they tend to respond within 1 to 4 hours. For non-urgent queries, this can be faster than calling. Include your account details in a DM rather than posting them publicly.

Email

For formal complaints, you can email EE's business complaints team. However, response times are typically 5 to 10 working days, so this is not suitable for urgent issues. It does create a paper trail, which is useful if you need to escalate.

Need something sorted today? Our team handles EE queries every day through direct account manager contacts. Get a free quote or call us on 0203 006 1011.

Why EE Hold Times Are So Long

It is not just you and it is not a bad day at the call centre. EE merged its consumer and business support lines several years ago and the result is that business customers with complex account queries are in the same queue as consumers calling about forgotten passwords.

EE has also invested heavily in its app and online self-service tools, which is fine for simple tasks but useless for the kinds of issues business customers typically call about: multi-line account changes, contract negotiations, billing disputes, and coverage problems. These require a human. And there are not enough humans answering the phones.

If You Are Fed Up Waiting, There Is Another Option

Here is something most business owners do not realise: you do not have to call EE at all.

At Compare The Networks, we are an independent, OFCOM-regulated business mobile broker. We have been helping UK businesses with their mobile contracts since 2008. And we do things differently.

We Answer the Phone Within 30 Seconds

That is not a marketing claim. It is how we operate. When you call us on 0203 006 1011, a real person picks up. Not a chatbot. Not an automated menu. Not hold music. A real person who understands business mobile contracts, available Monday to Friday, 9am to 5pm.

We Have Direct Lines to EE's Business Team

We do not call the same number you have been trying. As a registered EE business partner, we have direct contacts within EE's account management team. When we call about your account, we get through in minutes because we are not in the retail queue.

Why sit on hold when we can call EE for you? We have direct account manager contacts at every network. Get a free quote.

We Are Not Just EE

Here is the other advantage: we are not tied to EE. We compare deals from EE, Vodafone, O2, and Three. If EE is genuinely the best network for your business, great, we will get you the best EE deal available. But if another network offers better coverage at your location, lower prices for your usage, or better customer service, we will tell you.

We have no reason to push one network over another. The networks all pay us the same commission. Our only incentive is to find you the right deal so you stay with us long-term.

Thinking of Leaving EE Entirely?

If the customer service experience has pushed you to breaking point, switching network is simpler than you might think. We handle the entire process:

We compare all four networks at your postcode and for your data usage
We get your PAC codes from EE so you keep your existing phone numbers
We coordinate the switch so there is no gap in service
We manage the number porting so your numbers transfer seamlessly
We stay as your ongoing point of contact so you never have to sit on hold with a network again

The whole process takes 5 to 10 working days. And our service is completely free. The networks pay us, not you.

Ready to stop fighting with EE? Whether you want a better EE deal or want to switch away entirely, we will find the right answer for your business. Get a free quote.

What Our Customers Say

The businesses that come to us after struggling to get through to EE all say the same thing: "Why did we not do this sooner?"

Instead of spending an hour on hold with EE to query a bill, they call us. We sort it in 15 minutes. Instead of trying to negotiate their own renewal deal, they let us get quotes from all four networks and play them off against each other. Instead of chasing PAC codes through three departments, we get them in a single call.

Our service costs you nothing. You pay the same contract price as going direct, often less because we negotiate harder. And you get a dedicated team who actually answers the phone.

Frequently Asked Questions

What is the best number to call EE business support?

From an EE phone, dial 150. From any other phone, call 07953 966 250. Business support hours are Monday to Friday 8am to 8pm and Saturday 8am to 6pm. Alternatively, call Compare The Networks on 0203 006 1011 and we will contact EE on your behalf through our direct business partner line.

How long are EE hold times for business customers?

EE business support hold times typically range from 20 to 60 minutes depending on the time of day. Early morning calls on Tuesday and Wednesday tend to have the shortest waits. Compare The Networks has direct account manager contacts at EE and can resolve most queries without you needing to call EE at all.

Can I switch away from EE and keep my phone number?

Yes. You are legally entitled to a PAC code which transfers your number to any other network. OFCOM rules require EE to provide your PAC code within one working day. Compare The Networks handles PAC code requests and number porting as part of our free switching service.

Is Compare The Networks really free?

Yes. We are paid a commission by the mobile networks when we place business contracts. You pay the same price or less than going direct to the network. There is no fee, no obligation, and no catch. We have been operating since 2008 and are OFCOM-regulated.

Can't Get Through to EE? You Are Not the Only One