Do lettings property managers need a different tariff from sales negotiators?

Usually yes. Property managers handle 2-3x the voice call volume (emergencies, contractor coordination) and higher data use (maintenance photos and videos). 100GB tariffs suit property managers better than the 50GB that's fine for sales negotiators.

Does Propertymark CMP require call recording for lettings agents?

Not mandated by CMP specifically. But many lettings groups record property manager and negotiator calls against dispute risk. Route through a VoIP extension that records; native mobile calls can't be recorded.

How do overseas landlord calls work for UK lettings agents?

Incoming calls from overseas landlords to a UK agent's mobile are free (the overseas caller bears their own cost). Outgoing calls back to EEA landlords are inclusive on CTN; UAE/Hong Kong/Singapore need add-on bolt-ons.

Can CTN manage mobile across a 10-branch lettings group?

Yes. Multi-site group accounts are standard — one master bill, per-branch cost allocation, quick SIM transfers between branches, single account manager across the group.

Business Mobile for UK Lettings Agents (2026): Client Money, Property Management, Multi-Branch

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Last updated: April 2026

UK lettings agents have a stricter compliance envelope than pure sales estate agents — client money regulations, Propertymark CMP membership, deposit scheme obligations, right-to-rent checks. Mobile setup needs to support this while staying practical for negotiators and property managers on the road.

See our separate business mobile for estate agents UK piece for the sales side. Lettings is different enough to warrant its own guide.

The staff pattern

Lettings negotiators

Viewings, referencing coordination, move-in logistics. Mobile-first work. Heavy data for photos and video walk-throughs. Moderate calls.

Tariff: 50GB / 500 international. ~£26-28/user/mo.

Property managers

The role that keeps a lettings business running. Contractor coordination, landlord updates, tenant issues, compliance documentation (gas safety, EICR, EPC, smoke alarms, carbon monoxide, legionella). Constant calls, constant photos, constant WhatsApp.

Tariff: 100GB / 500 international. ~£28-32/user/mo. (High data for photos/videos of maintenance issues; international less critical.)

Client accounts

Holding deposits, rent, contractor payments. FCA-type compliance on client money via Propertymark CMP. Less mobile-heavy.

Tariff: 25GB / 200 international. ~£22-24/user/mo.

Branch manager / lettings principal

Overseeing the team, landlord relationships, legal compliance. Frequent travel between sites.

Tariff: 50GB / 500 international. ~£26-30/user/mo.

The client money / CMP angle

Propertymark Client Money Protection (CMP) scheme requires:

Segregated client accounts
Annual compliance checks
Documented handling procedures
Audit trail for movements

Mobile isn't directly in scope, but: conversations about client money (with landlords, tenants, contractors) often happen by phone. Best practice:

Use WhatsApp or SMS for routine tenant/landlord chat
Use phone calls for substantive money discussions
For regulated or disputed conversations — use a VoIP extension with recording, not mobile direct

For larger lettings groups, some record all property manager calls as standard against dispute risk.

Property managers — the emergency call pattern

A typical week for a 50-property property manager includes at least 5-10 "out of hours" calls about:

Boiler emergencies
Burst pipes / leaks
Lock failures
Anti-social behaviour
Tenant emergency access
Gas smell / smoke detector issues

Property manager mobile setup needs to handle this reliably — voicemail with urgent-call flagging, ability to take calls at 10pm, reliable coverage at home.

Multi-branch lettings groups

10-50 branch lettings groups need:

Consistent customer experience across branches — same number format, same voicemail greeting pattern
SIM transfers when staff move between branches — common in groups
Central billing with per-branch cost allocation
Single account manager who knows the group's quirks
Bulk provisioning for new hires, done quickly

CTN handles all of this under a single business account.

International on lettings

Lettings agents' international calling patterns:

Overseas landlords — particularly common in London, Birmingham, Manchester — landlords based in Spain, Portugal, UAE, Hong Kong, Singapore, USA. EEA landlords covered; UAE / Hong Kong / Singapore not (add-ons needed).
Overseas tenants' referencing — referencing overseas previous landlords or employers. International calls occasionally needed.
Properties in EU — for UK agents managing overseas portfolios; some do Italian Tuscany or Portuguese Algarve rentals alongside UK.

For most UK-focused lettings agents, day-to-day international need is modest. For London agents with UAE landlord bases, more significant; bolt-ons make sense.

Typical pricing

Single-branch lettings agency (6 staff)

1 × Principal 100GB: £32
2 × Negotiators 50GB: £56
2 × Property managers 100GB: £64
1 × Accounts 25GB: £24
Approximate: £176/month

3-branch group (15 staff)

3 × Branch managers 50GB: £84
6 × Negotiators 50GB: £168
4 × Property managers 100GB: £128
2 × Admin / accounts 25GB: £48
Approximate: £428/month

10-branch group (50 staff)

Similar mix; approximately £1,400-1,600/month on 36-month terms.

FAQs

Are property manager calls different from estate agent calls?

Yes. Property managers handle emergencies, contractor coordination, and ongoing landlord relationships — typically 2-3x the voice call volume of a sales negotiator. Data usage also higher (maintenance photos, video of property issues). 100GB tariffs suit property managers better than 50GB; negotiators are fine on 50GB.

Do lettings agents need call recording for CMP compliance?

Not mandated by Propertymark CMP — the scheme focuses on client money handling and accounts. But many lettings groups record property manager and negotiator calls for dispute management. Route through a VoIP extension that records; mobile direct calls can't be recorded natively.

How do you handle overseas landlords calling the UK agent?

Incoming calls from overseas to a UK lettings agent's mobile — free (incoming roaming doesn't apply in reverse). The overseas landlord bears their own call cost. Outgoing calls from the UK agent back to overseas landlords — depends on country; EEA and USA inclusive on CTN, UAE / HK / Singapore need add-ons.

Can you transfer SIMs between branches when staff move?

Yes. Common in lettings groups. SIM moves with the staff member or stays with the role — your choice. No admin fee for transfers under standard group accounts.

Do we need different setups for sales (estate agent) vs lettings?

Not fundamentally — both use similar tariffs. Differences: lettings property managers benefit from higher data (more photo/video); sales negotiators benefit from more call minutes (more outbound prospecting); both benefit from CRM integration on mobile.

Getting a quote

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